• Company: Alemacoffee LTD

• Email: info@alemacoffee.com

1. At Alemacoffee LTD, we offer refunds or exchanges on certain

products returned within the established deadlines and in accordance

with the conditions of this policy.

2. This policy applies only to customers acting as "Consumers," meaning

individuals purchasing for personal, non-commercial use.

3. This policy is in addition to your legal rights, which are not affected.

In-Store Purchases (At Our Physical Location) 4. Purchases made at

our physical store are subject to the following return conditions:

4.1. You may return unwanted products within 14 days of purchase for a

refund or exchange, provided they are unused, in their original condition,

and accompanied by proof of purchase.

4.2. Products must be returned to the same location where they were

Purchased.

4.3. We will inspect products upon receipt. If the product has been used,

has removed tags, or shows signs of handling that reduce its value, we

may refuse the return or deduct a reasonable amount from the refund.

• Coffee or other perishable products

• Customised or made-to-order items

• Products with broken security seals

Refunds will be processed using the original payment method unless otherwise indicated.

5. If you make a purchase through our online store or by phone, you have the right to cancel the order within 14 days of receiving the product, except for the following cases:

• Customized or made-to-order items

• Perishable products

• Products with broken security seals

6. To cancel your order, contact us at info@alemacoffee.com, providing your order number and product details.

7. If you have already received the products, you must return them at your own cost and risk to the following address: Alemacoffee LTD, 61 Abbeygate Street, Bury St. Edmunds, Suffolk, IP33 1LB

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8. Once we receive the products in acceptable condition, we will process

the refund within 14 days.

9. If you receive a defective, damaged, or incorrect product, contact us immediately at

info@alemacoffee.com.

10. In these cases, we will cover the return costs and offer you a replacement or a full refund.

11. This policy may be modified at any time at the discretion of Alemacoffee LTD. Please check our website for the latest version.

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